BSB20107- Certificate II in Business
This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Total number of units = 12
1 Core units
11 Elective units
Seven (7) of the elective units must be selected from the elective units listed below. The other four (4) elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, a maximum of two (2) of the four (4) units may be selected from either a Certificate I or a Certificate III qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.
Customer Service
BSBCUS201A - Deliver a service to customersIndustry Context
BSBIND201A - Work effectively in a business environmentInformation Management
BSBINM201A - Process and maintain workplace informationBSBINM202A - Handle mail
Innovation
BSBINN201A - Contribute to workplace innovationInterpersonal Communication
BSBCMM201A - Communicate in the workplaceIT Use
BSBITU201A - Produce simple word processed documentsBSBITU202A - Create and use spreadsheets
BSBITU203A - Communicate electronically
Workplace Effectiveness
BSBWOR202A - Organise and complete daily work activitiesBSBWOR203A - Work effectively with others
BSBWOR204A - Use business technology
