BSB20207- Certificate II in Customer Contact

This qualification reflects the role of individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge at an entry level role in a customer contact context. They work under direct supervision.

Total number of units = 10
7 Core units from the core units listed below
3 Elective units

The three (3) elective units may be selected from the elective units listed below or from an equivalent AQF level qualification in the BSB07 Business Services Training Package or any other currently endorsed national Training Package. Electives must be relevant to the work outcome, local industry requirements and the qualification level. Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.