BSB30107- Certificate III in Business
This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
Total number of units = 12
1 Core units
11 Elective units
Seven (7) of the elective units must be selected from the elective units listed below. The other four (4) elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, a maximum of one (1) unit may be selected from a Certificate II qualification or two (2) units may be taken from a Certificate IV qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package. Where the packaging of this qualification meets the rules of a specialist qualification at this level, then the specialist qualification and not the generic qualification must be awarded.
Customer Service
BSBCUS301A - Deliver and monitor a service to customersDiversity
BSBDIV301A - Work effectively with diversityFinancial Administration
BSBFIA301A - Maintain financial recordsGeneral Administration
BSBADM311A - Maintain business resourcesInnovation
BSBINN301A - Promote innovation in a team environmentInterpersonal Communication
BSBCMM301A - Process customer complaintsIT Use
BSBITU302A - Create electronic presentationsBSBITU303A - Design and produce text documents
BSBITU304A - Produce spreadsheets
