BSB31207- Certificate III in Frontline Management
This qualification reflects the role of individuals who provide supervision in a wide range of organisational and industry contexts. They are likely to have existing technical skills in a broad range of vocations or professions, but require some training in the basics of supervision. Typically they would report to a supervisor or team leader. At this level frontline managers provide basic leadership and guidance to small groups of others and have limited responsibility for the effective functioning and performance of a unit and its work outcomes.
Total number of units = 6
4 Core units
2 Elective units
At least two (2) of the core units must be selected from the Management Units in the range of Core Units listed below and BSBCMN311B Maintain workplace safety. At least one (1) of the elective units must be selected from the Management units listed below. Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Common
BSBCMN311B - Maintain workplace safetyFrontline Management
BSBFLM303C - Contribute to effective workplace relationshipsBSBFLM305C - Support operational plan
BSBFLM312B - Contribute to team effectiveness
Workplace Effectiveness
BSBWOR301A - Organise personal work priorities and development
Customer Service
BSBCUS301A - Deliver and monitor a service to customersInnovation
BSBINN301A - Promote innovation in a team environmentIT Use
BSBITU203A - Communicate electronicallyFrontline Management
BSBFLM306C - Provide workplace information and resourcing plansBSBFLM309C - Support continuous improvement systems and processes
BSBFLM311C - Support a workplace learning environment
