BSB40507- Certificate IV in Business Administration

This qualification reflects the role of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

Accounts Supervisor
Executive Personal Assistant
Office Administrator
Project Assistant

Prerequisite requirements
There are no prerequisite requirements for individual units of competency.Pathways into the qualification
Preferred pathways for candidates considering this qualification include:

after achieving the BSB30407 Certificate III in Business Administration or other relevant qualification/s

providing evidence of competency in the majority of units required for the BSB30407 Certificate III in Business Administration or other relevant qualification/s

some vocational experience in providing administrative or operational support to individuals and/or teams but without a formal business administration qualification

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

Accounts Receivable Clerk
Accounts Payable Clerk
Clerk
Data Entry Operator
Junior Personal Assistant
Medical Records Officer
Receptionist
Office Administration Assistant
Office Administrator
Word Processing Operator

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification
After achieving the BSB40507 Certificate IV in Business Administration, candidates may undertake the BSB50407 Diploma of Business Administration, a qualification for those wishing to develop specialised technical or theoretical management skills, or a range of other Diploma qualifications.

Licensing, Legislative, Regulatory or Certification Considerations
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills

The following table contains a summary of the employability skills for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on the packaging options. This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.

Communication	Communicating with colleagues and customers to gather information about their needs and to provide services Listening to and following complex oral instructions Proofreading and editing Writing clear and detailed instructions
Teamwork	Agreeing on the purpose and structure of documents, spreadsheets and databases with colleagues and clients Collecting feedback from customers and colleagues Coordinating and consulting with meeting participants Referring queries to colleagues
Problem solving	Analysing document requirements and using online help, manuals and user documentation Determining appropriate strategies to respond to user requests Diagnosing customer service complaints and taking steps to improve the service Making decisions about classification and storage of records
Initiative and enterprise	Designing complex documents, databases and spreadsheets Evaluating tasks to improve efficiency Suggesting improvements to the structure and design of existing systems
Planning and organising	Organising resources, equipment and time lines Organising work schedules and meetings Planning future business technology requirements Planning task organisation to meet time lines
Self management	Evaluating own performance and identifying areas for improvement Managing time and ensuring ergonomic requirements are met Planning and reviewing own work Using judgement and discretion with confidential information
Learning	Actively participating in coaching and mentoring sessions to improve standards of service provision Attending training/induction in the use of administrative systems
Technology	Maintaining existing business technology and planning for future requirements Using business technology such as computers, word processing programs and printers

Total number of units = 10
5 Administration units
5 Elective units

At least 1 of the elective units must be selected from the remaining administration units, the elective units listed below or from an equivalent level qualification within the BSB07 Business Services Training Package. The remaining 4 elective units may be selected from the elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification. BSBITU307A Develop keyboarding speed and accuracy cannot be selected as an elective unit for this qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.