FNS30107 - Certificate III in Financial Services

This qualification is designed to reflect the role of entry-level employees working across the entire financial services spectrum who perform duties such as:

Performing clerical duties
Sales and service
Maintaining financial records
Responding to customer enquiries
Applying fundamental skills in broking, distribution, banking, credit management and retail financial services

Employability Skills

The following table contains a summary of the employability skills for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on the packaging options.

Communication	Conducting research to collect and analyse information and present it in report form Having the ability to question, clarify and evaluate information Investigating and negotiating to resolve disputes Liaising with internal and external personnel with an ability to 'read' verbal and non-verbal body language Using a range of techniques and sales skills to elicit feedback from customers Using specialist language in written and oral communication Writing in a range of styles to suit different audiences
Teamwork	Receiving feedback on performance Referring matters to nominated person as required Working as a member of a team and applying knowledge of one's own role to achieve team goals
Problem solving	Collecting, comparing and contrasting data in order to create reports Investigating skills to provide information to assist with the determination of entitlements for persons where estates are to be finalised Using problem solving tools and techniques to balance and reconcile amounts
Initiative and enterprise	Contributing to solutions to workplace challenges Contributing to the design and preparation of reports to effectively present workplace information Identifying cross selling opportunities
Planning and organising	Contributing to the planning process by researching and validating information relating to estates Planning work considering resources, time and other constraints Processing routine documents and maintaining files, managing information, and scheduling and coordinating competing tasks Undertaking contingency planning and risk management to meet client needs within area of responsibility
Self management	Managing own time and priorities and dealing with contingencies Operating within Codes of Ethics, Codes of Professional Conduct, legislation and regulations Taking responsibility as required by work role and ensuring all organisational polices and procedures are followed
Learning	Acquiring and applying knowledge of services and Organisational policies and procedures Asking questions to clarify instructions Seeking advice on technical issues Using online help and manuals to solve basic technology problems
Technology	Using electronic communication devices and processes such as internet, intranet, software packages and email, to produce written correspondence and reports Using technology to assist the management of information and to assist the planning process

Total number of units = 13
4 Industry core units
9 Elective units

All nine (9) elective units may be selected from the list of units in the Levels Chart for FNS04 Certificate III qualifications
Of the nine (9) elective units, three (3) units may be selected from the list of units shown in the Levels chart for FNS04 Certificate IV qualifications
Of the nine (9) elective units, up to three (3) units may be selected from other currently endorsed Training Packages in accordance with other packaging guidelines for this qualification
If Tier 2 ASIC compliance is sought, the ASIC aligned units FNSASIC301B and FNSASIC302B must be selected
See Levels Chart for full list of units available in the FNS04 Financial Services Training Package.

Where the industry core units have been demonstrated as a requirement of the Certificate II in Financial Services exemption is provided.