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FNS40107- Certificate IV Financial Services

This qualification is designed to reflect the role of employees who perform duties such as:

Employability Skills

The following table contains a summary of the employability skills for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on the packaging options.

Communication
  • Communicating ideas and information cognisant of clients' social and cultural diversity and special needs
  • Consulting, questioning, clarifying and evaluating information
  • Consulting and negotiating with internal and external stakeholders
  • Demonstrating selling skills including matching needs with products/services
  • Interpreting customer needs
  • Investigating and negotiating to resolve disputes within area of responsibility
  • Possessing sound presentation skills with an ability to 'read' verbal and non-verbal body language
  • Using a range of techniques to elicit feedback from customers
  • Using specialist language in written and oral communication
  • Using well developed interpersonal skills and have the ability produce a wide range of reports and make presentations as required
  • Writing in a range of styles to suit different audiences
Teamwork
  • Coaching and mentoring staff to reach minimum customer service standards
  • Developing a rapport with clients when identifying their needs, objectives and financial situation
  • Developing team plans and contributing to team cohesion
  • Making constructive contributions to group decision making processes
  • Providing feedback to team members
Problem solving
  • Conducting needs analyses
  • Estimating, forecasting and conducting competitive comparisons
  • Resolving poor performance issues within scope of responsibility
  • Performing calculations and developing a risk investment profile for individual clients
  • Working proactively with management to resolve workplace issues
Initiative and enterprise
  • Being creative and providing innovative solutions to complex issues
  • Responding to new and changing circumstances to ensure accurate and timely advice
Planning and organising
  • Evaluating and authorising payment requests
  • Maintaining accounts records for compliance purposes
  • Preparing financial reports
  • Recording, gathering and classifying information
Self management
  • Acting as a role model for others
  • Taking to management concerns with own level of responsibility
  • Working ethically and complying with all industry Codes of Practice and legislative requirements
Learning
  • Applying learning to develop improved practices
  • Coaching and mentoring others to acquire new knowledge and skills
  • Contributing to the learning of others through implementing team building exercises
  • Developing and maintaining professional competence
Technology
  • Selecting and using technology and software packages to record, track and retrieve information
  • Using electronic communication devices and processes i.e. internet, intranet, fact finder, email to produce written correspondence, charts, diagrams, schedules and reports


Total number of units = 13
4 Industry core units
9 Elective units