SIR30207- Certificate III in Retail

This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.

Individuals with this qualification are able to perform roles, such as:

Providing in-depth product and service advice in a retail environment
Selling products and services in variety of retail settings
Supervising a checkout area
Leading a team preparing and selling fast food items
Leading a department team within a large store or supermarket
Acting as an assistant to a manager of a small to medium store
Organising and maintaining work areas and displays
Carry out specific responsibilities, such as merchandising

Possible job titles include:

Sales Assistant
Customer Service Representative
Crew Leader
Shift Manager
Team Leader
Department Manager
Assistant Store Manager
Checkout Supervisor
Merchandise Coordinator

Qualification Pathways

There are two alternative pathways for entry into the Certificate III in Retail. The candidate must either: Be recognised as competent, through a recognised training program or recognition process, against the following units of competency :

SIRXCCS001A Apply point-of-sale handling procedures
SIRXCCS002A Interact with customers
SIRXCLM001A Organise and maintain work areas
SIRXCOM001A Communicate in the workplace
SIRXICT001A Operate retail technology
SIRXIND001A Work effectively in a retail environment
SIRXINV001A Perform stock control procedures
SIRXOHS001A Apply safe working practices
SIRXRSK001A Minimise theft

Have sufficient relevant retail employment experience. A current or previous job role that involves or has involved the application of the above competencies, would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency. Examples of evidence to support a determination could include:

job descriptions and references from current or past employers
an entry interview to determine what competencies have been applied in the retail environment in a paid or voluntary capacity

Employability Skills

The following table contains a summary of the employability skills for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on the packaging options. This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.

Communication	Use questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive experience that reflects business values. Regularly carry out verbal instructions from other team members and supervisors. Read and interpreting simple workplace documents, complete simple written workplace forms and share work related information with other team members.
Teamwork	Effectively participate in retail store teams; working independently to complete own tasks and also supporting other team members where appropriate. Lead small retail teams where required in the context of the job role; mentoring and supporting other team members.
Problem solving	Demonstrate sensitivity to customer needs and concerns anticipating problems and acting to avoid them where possible. Solve a range of operational retail store problems individually or in the context of a team structure where after clarification existing policies and infrastructure may be applied to source information and resources and develop practical and sustainable solutions.
Initiative and enterprise	Look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role. Translate ideas into action by positively accepting and adapting to changes in procedures or arrangements at the store level.
Planning and organising	Establish and communicate clear goals and deliverables for self and team members within the context of organisation objectives and the current store situation; and coordinate resources to ensure that work is carried out according to timelines and priorities. Coordinate and or implement changes arising from continuous improvement processes.
Self management	Understand how a personal job role fits into the context of the wider business values and directions. Work within the store culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and efficiently prioritise and complete delegated tasks. Maintain own knowledge of the job role, review own performance and actively seek and act upon advice and guidance.
Learning	Identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best at work. Seek opportunities for formal education in the context of a current role or future retail job opportunities. Accept opportunities to learn new ways of doing things and share knowledge and skills with other store team members.
Technology	Use of point-of-sale systems and/or select and use a range of other retail technology; in the context of available equipment and store procedures. Recognise and report faulty equipment and follow store occupational health and safety procedures.

Total number of units = 10
3 Core units from Group A or Group B
7 Elective units

A minimum of 5 elective units must be selected from the Elective Units listed below. A maximum of 2 of these electives may be selected from the Product Knowledge functional category. A maximum of 2 elective units may be selected from another endorsed Training Package. These must be units which are packaged within a Certificate III or IV qualification in the parent Training Package. Elective units must be additional to those already counted towards a lower level qualification within this Training Package. In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).